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Appointments

Pediatrics

Appointments

Well-Child Appointment Reminders

Automated appointment reminders set up to send prior to a well-child visit, highlighting the importance of the visit.

Appointments

Multiple Appointments/Same Day

Automated appointment reminders set up to send prior to appointment to generate a response from the patient. Patients with more than one same-day appointments may have reminder messages merged using the "merged message" setting within the automation set up.

Appointments

Reminders

Automated appointment reminders set up to send prior to appointment to generate a response from the patient. The recommended best practice cadence is 7,2,1 day reminders. Cadence can vary based on the appointment type and how far in advance the appointment is usually scheduled. Clients may send out same-day appointment reminders as well.

Pediatrics

Appointments

Pediatric Visit Recalls

Automated messages sent to inform parents that their child is due for a Well Child Visit, based on event type.

Appointments

Arrival Time Instructions

Automated reminder prior to an appointment with a requested arrival time.

ChatAssist

Appointments

Appointment Cancellation Verification - Phone Call

Automated two-step verification for phone cancellation to prevent inadvertent cancellations utilizing the ChatAssist feature

Appointments

Patient Status Updates

Confirmation - Automated reminder sent when the patient confirms their appointment via SMS or phone call sent from WELL. Cancel / Reschedule - Automated reminder sent when the patient requests to cancel or reschedule their appointment via SMS or phone call sent from WELL.

Appointments

Recalls

Increase the likelihood of a patient scheduling an appointment if they need to follow up with your health system.

ChatAssist

Appointments

Referrals Management

Message patients the moment a referral is logged to offer a scheduled appointment.

COVID-19

Appointments

COVID Vaccine No Show Follow-up

No show follow up - Message automatically sent after the COVID Vaccine appointments are marked as No Show in the EMR.

Appointments

No-Show Follow Up

No show follow up - Message automatically sent after the appointment for patients that are marked as No Show in the EMR.

Pediatrics

Appointments

Well-Child No Show Follow-up

No show follow up - Message automatically sent after the well-child visits are marked as No Show in the EMR.

COVID-19

Appointments

Extra Vaccine Notification

Notify patients that would like to be contacted when extra COVID-19 vaccine becomes available via broadcast or campaign. Mitigate patient "shot-shopping".

Appointments

Urgent Care Delays

Notify patients with Fast Lane reservations that urgent care is currently running 25 minutes behind schedule.

COVID-19

Appointments

COVID Vaccine Second Dose Follow-up

Prompt patients to schedule their second COVID vaccine dose appointment via a Campaign message.

Appointments

Contact Card

Send new patients a contact card within an instant reminder so patients are encouraged to save the phone number within their cell phone.

Appointments

Telehealth Invite

Send patients manual messages to encourage virtual visits to discuss their COVID vaccine concerns, non-urgent medical related questions, medication issues, or immunization questions.

ChatAssist

Appointments

Telehealth Appointment Preparation

Send preparatory instructions to ensure a positive telehealth experience for clinicians and patients.

Appointments

Follow-Up

Thank you follow-up: Message automatically sent at a desired timeframe after the appointment to close the loop with the patient.

Partnerships & Integrations

Appointments

CMHS and Valer - Referral Workflow

Trigger a text message to be sent to a patient when a referral is submitted in the Valer platform.

Appointments

Self Rescheduling

WELL's self-rescheduling allows patients to automatically reschedule an appointment at their convenience. ***NOTE: This use case is currently only available for Epic customers and requires coordination with your technical team.