Reminders
Automated appointment reminders set up to send prior to appointment to generate a response from the patient. The recommended best practice cadence is 7,2,1 day reminders. Cadence can vary based on the appointment type and how far in advance the appointment is usually scheduled. Clients may send out same-day appointment reminders as well.
Text Samples
- Hi {clientFirstNameProperCase}. Your appt. with CMC is on {eventDateAtTimeShort} at {eventLocationName}. We look forward to seeing you soon. {eventConfirmText}.
- {clientFirstName} has an appt on {eventDateAtTimeShort} w/{eventProviderName}. Bring insurance card and med list if changed. Click the link to confirm: {eventConfirmLink}.
- {clientFirstName}'s appt is on {eventDateAtTimeShort} at {eventLocationAddress} with {eventProviderName}. Please arrive 15 min early. Your provider requests that you wear a mask to your appt. {eventConfirmText}.
- Hi {clientFirstName}, will you be coming to your appt on {eventDateAtTimeShort} at {eventLocationName}? {eventConfirmText}.
- Hi {clientFirstName}, you have a visit today at {eventDateAtTimeShort} at {lineName}. See you soon!
Benefits
- Reduce no show rates
- Improve staff efficiency
- Reduce call volume
Reference Customers
Most clients leverage automations like this for their appointment reminders.
Flowcharts
Reports
Appointment Reach dashboard shows the percentage of patients receiving a communication vs. not receiving and patient action of either scheduling or not scheduling an appointment. ***This report is included in the Analytics Plus Package
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Artera is the patient communication platform delivering happier staff, healthier patients, and more profitable organizations.