Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • {clientFirstNameProperCase}, please use appropriate language when interacting with staff at {enterpriseName}.
No items found.

Benefits

  • Support the safety and well-being of staff
  • Promote community-oriented communication standards
  • Efficiently address inappropriate language and de-escalate appropriately

Reference Customers

  • Yakima Valley Farm Workers Clinic

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

Training Video:

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Logistics

Internal Mentions

Collaborate across WELL to ensure action items make it into the hands of the correct individuals. You can tag individual users, User Groups, or Enterprise User Groups when creating an Internal Mention. (Enterprise User Groups can get secondary real-time alerts either through Email or SMS) Internal Mentions can be created manually or automatically via an Inbound Message Automation or a ChatAssist AI Conversation Action.

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