Internal Mentions

Collaborate across WELL to ensure action items make it into the hands of the correct individuals. You can tag individual users, User Groups, or Enterprise User Groups when creating an Internal Mention. (Enterprise User Groups can get secondary real-time alerts either through Email or SMS) Internal Mentions can be created manually or automatically via an Inbound Message Automation or a ChatAssist AI Conversation Action.

Mentions
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

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Benefits

  • Improve patient satisfaction
  • Improve staff efficiency
  • Care gap closures

Reference Customers

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

Mentions dashboard gives a high level overview of the mentions being used within your organization. It looks at mentions over time, by users and recipients and can be used to better understand ideal staffing and patient needs.

Training Video:

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