Logistics Courses - Academy - Webflow HTML Website Template

Logistics

FAQs

Link to a PDF containing virtual visit FAQs that is hosted on the wesbite. Include this in an Instant or X-day reminder for all telehealth appointments.

Logistics

Wayfinding - Temporary

Advise scheduled patients of temporary location change due to facility problems.

Logistics

Broadcasts

Broadcast for a location cancellation, provider out-of-office, or office closure for inclement weather.

Logistics

Post-Covid Reassurance

Broadcast new safety procedures to reassure previously deferred patients to return to your facility for care.

Logistics

Collaborate across WELL to ensure action items make it into the hands of the correct individuals. You can tag individual users, User Groups, or Enterprise User Groups when creating an Internal Mention. (Enterprise User Groups can get secondary real-time alerts either through Email or SMS) Internal Mentions can be created manually or automatically via an Inbound Message Automation or a ChatAssist AI Conversation Action.

Logistics

New

Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

Logistics

Directions / Parking

Send parking instructions and directions to or within your facility to your patients prior to their appointment

Logistics

Special Instructions

Send patients special instructions before their next visit. **NOTE: Target a specific patient population by utilizing the age filter.