Special Instructions

Send patients special instructions before their next visit. **NOTE: Target a specific patient population by utilizing the age filter.

Special Instructions

COVID-19

Text Samples

Visitor policy restrictions are in place during pandemic. Please click on the link for more information. healthsystem.org/safe
At Health System, we are working to protect your health. We have implemented new processes to ensure your health and safety when visiting our offices: No visitors/companions are allowed without special circumstance approval; everyone is required to wear a mask and temperature screenings are in place at all entrances. If you have a fever, cough or other respiratory symptoms, please contact our office prior to your in-person appointment. Where appropriate, we offer telephone or video visits. Thank you.
In an effort to follow the new CDC mask guidelines, we are asking patients to bring their own mask. Thank you for scheduling w/ Dr. Gupta.
As a reminder, personal masks should be worn and visitor limitations may be in place. Find more info please visit [LINK] .
Hi {clientFirstNameProperCase}, please remember to bring a drink and a snack along to your appointment with {eventProviderName} tomorrow.

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Benefits

Higher Patient Education
Lower Call and Text Volume
Better Patient Experience

Reference Customers

Most clients send out special instructions pre-appointment.

Flowcharts

View and download helpful workflow documentation related to this use case below.

Download Coming Soon

Reports

Response Rate by Automation will only display the response rate for automations asking a patient to confirm their appointment. The report defaults to only SMS, but call and email can be added to the destination type filter to look at the overall response rate. ***This report is included in the Analytics Plus Package