Self Rescheduling
WELL's self-rescheduling allows patients to automatically reschedule an appointment at their convenience. ***NOTE: This use case is currently only available for Epic customers and requires coordination with your technical team.
Re-scheduling
Scheduling
Text Samples
- There are several other appointment times available, please click the link to select one that works for you or message back to reach a staff member about scheduling [INSERT LINK]
- Hi {clientFirstNameProperCase}, we see that you that you are unable to make your appointment. {eventSelfScheduleAppt}.
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Benefits
- Improve patient satisfaction
- Reduce staff workload
- Reduce call volume
- Reduce no-shows
- Improve slot utilization
Reference Customers
- Houston Methodist
Flowcharts
View and download helpful workflow documentation related to this use case below.
Download Coming Soon
Reports
The self-rescheduling dashboard is used to show data around self-rescheduling workflows including the API errors, verified reschedules and response rates. We can also view requests to schedule and the patients with interaction in this workflow. ***This report is included in the Analytics Plus Package, provided the feature has been previously purchased.
Training Video:
Coming Soon
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