Telehealth Appointment Preparation

Send preparatory instructions to ensure a positive telehealth experience for clinicians and patients.

Telehealth Instructions

Special Instructions

Text Samples

Hi {clientFirstName}, thank you for scheduling a video visit with {eventProviderName} on {eventDate} at {eventArrivalTime}. Remember this is a video appointment, so we’ll see you online! Please make sure to coordinate and prepare the appropriate video platform with your doctor before your visit. Also, please review our telehealth consent document here: [LINK] By joining the video visit, you acknowledge that you’ve read, and agree to the terms of the consent document and wish to proceed with the visit. Text or call back with any questions.
Health System: {clientFirstName} has a video visit on {eventDateShort} @{eventArrivalTime00}. Learn how to prepare for your video visit: [LINK]
Hi, this is Health System! Are you ready for your virtual visit? In preparation for your upcoming virtual visit please make sure you have a good internet connection and are in a quiet room. A member of your provider’s team will contact you before your appointment to ensure you are prepared. Once you are contacted please click on the following link to log into your virtual visit {eventTelehealthVisit}.

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Benefits

Staff Efficiency
Better patient experience

Reference Customers

Most clients that are conducting telehealth visits are doing this.

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

This dashboard shows the % of telehealth automation messages along with count of messages / automation. This gives a high level overview of how much telehealth is being used and how much patients interact with these workflows. ***This custom report can be requested through your WELL account representative