Patient Status Updates

Confirmation - Automated reminder sent when the patient confirms their appointment via SMS or phone call sent from WELL. Cancel / Reschedule - Automated reminder sent when the patient requests to cancel or reschedule their appointment via SMS or phone call sent from WELL.

Cancellation Message
Confirmation Message
Reschedule Message
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Thanks for confirming your appointment, {clientFirstNameProperCase}! {eventProviderName} is looking forward to seeing you soon. Please text back if you have any questions.
  • Thanks for confirming your appt, {clientFirstNameProperCase}! Please bring ID, insurance card, copay and any diagnostic studies.  You appt is at {eventLocationAddress}. Text back if you have any questions.
  • Hi {clientFirstNameProperCase}, this is Health Center. In order to process your reschedule appointment request, please reply back with the patient's full name, date of birth, address and phone number.
  • We received your request to cancel or reschedule. If you prefer, we can offer a telehealth visit at the same time from the comfort of your home. Respond to this message with #VIRTUAL if you would like to switch to a video visit.
  • We have received your request to reschedule. Please anticipate a call from us to complete the rescheduling process.
  • Hello {clientFirstNameProperCase}. We have received your request to reschedule your appointment. Please text us to schedule another time.
  • Your request to reschedule/cancel your appointment at {practiceName} has been received. Please call 310-652-0010 to reschedule.
  • We have had an unforeseen schedule change. You appointment on {eventDate} with {eventProviderName} has been cancelled. We would like to get you rescheduled. Please text or call our office to do so.
  • {clientFirstName}'s appt for {eventDateAtTimeShort} has been cancelled. Please call {wellPhone} to reschedule. Thank you.
No items found.

Benefits

  • Patient can easily respond
  • Opportunity to refill appointment slots when advance notice is received
  • Improve staff efficiency
  • Reduce call volume

Reference Customers

Nearly all clients send automated messages when patients request to confirm or cancel their appointments.

Flowcharts

View and download helpful workflow documentation related to this use case below.
Download Coming Soon

Reports

Training Video:
Coming Soon

Related Use Cases

All Courses
New
Analytics Plus

Optimize Automated Message Workflows

There are many ways to determine what automated messages to configure, but add a data-driven solution with a custom-built report to determine growth areas.

New
Analytics Plus

Improve Campaign Response Rates

The Campaign Effectiveness Dashboard offers insights into campaign performance by reporting on response rates, appointments booked, and delivery rates.

Logistics
New

Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

©2022 Artera. All Rights Reserved.