Follow-Up

Thank you follow-up: Message automatically sent at a desired timeframe after the appointment to close the loop with the patient.

Follow-Up Message
Survey Distribution
Patient Satisfaction Survey
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Thank you for visiting {practiceName} and letting us serve you today! Please take a moment to review us by clicking the link below to complete a survey. https://www.surveymonkey.com/r/healthcenter
No items found.

Benefits

  • Patient satisfaction

Reference Customers

Most clients use this, including:

  • Advanced Pain Care
  • GVHC
  • Kheir Center
  • UAB

Flowcharts

View and download helpful workflow documentation related to this use case below.
Download Coming Soon

Reports

This dashboard shows the messages with links sent out via our Link Shortener and the patient’s interaction with the link (whether or not they have clicked). We show an over time look, total links sent vs. those clicked and then a granular, patient level table. ***This report is included in the Analytics Plus Package

Training Video:
Coming Soon

Related Use Cases

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The Campaign Effectiveness Dashboard offers insights into campaign performance by reporting on response rates, appointments booked, and delivery rates.

Logistics
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Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

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