Telehealth Campaign (Technical Assistance)

Push a campaign prior to the appointment to specific patients asking them to opt for technical assistance.

Virtual visit technical support

Text Samples

{clientFirstNameProperCase} has an upcoming video appointment. Full set up instructions are linked in the email with your visit link. If your device is set up for your visit, text GOOD. If you need assistance with your set up, text SUPPORT. If we don't receive your reply, we will be calling you to confirm your set up is complete. Thank you!

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Benefits

Avoid / reduce manual outbound calls
Staff efficiency
Patient satisfaction

Reference Customers

UW Health

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

This report allows us to see what patients are texting in and use their words to trigger automations or staff to send manual messages to engage in patient care. ***This report is included in the Analytics Plus Package