Telehealth

Send automated reminders to patients prior to their telehealth visit with reminders and instructions to facilitate the experience.

Virtual Visit

Telehealth

Video Appointment

Phone Appointment

Text Samples

REMINDER: You have a MyChart Virtual Visit in an hour. Please check in 10 minutes before your scheduled appointment time on the MyChart app. If you experience any technical difficulties connecting, please contact {eventLocationPhoneNumber} immediately. Thank you and we look forward to seeing with you soon!
Health System: {clientFirstName} has an telehealth appt {eventDateAtTimeShort} w {eventProviderName}. At the time of your appt, please click this link https://.doxy.me and follow instructions. You will need access to Chrome, Firefox or Safari and can use any device such as a PC, tablet, laptop or smartphone with a microphone AND camera. {eventConfirmText}.
Thank you for scheduling with Health System. Your telehealth appt is on {eventDateAtTimeShort} with {eventProviderName}. This appt will take place through a Zoom meeting. You will be emailed or texted the meeting info prior to your appt. Text with questions {wellPhone}.

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Benefits

Staff Efficiency
Avoid/Reduce Manual Outbound Calls or Texts
Better the patient's virtual experiencs

Reference Customers

NYU
SCL Health
UW Health
Desert Oasis
Salud Para La Gente
Community Memorial Health System

Flowcharts

View and download helpful workflow documentation related to this use case below.

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Reports

Appointment Reach dashboard shows the percentage of patients receiving a communication vs. not receiving and patient action of either scheduling or not scheduling an appointment. ***This report is included in the Analytics Plus Package