Support Group/Program Invite

Send automated messages to patients or parents of children with specific medical conditions who could benefit from peer support or personalized support from a care team, based on event type.

Community Surveillance
Support
Pediatrics
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Hello.  We'd like to invite you to join a group of other parents who have a child with challenges similar to {clientFirstNameProperCase}.  The professionally facilitated group will share information, experiences and support.  Learn more at [LINK]

‍

  • Hi {clientFirstNameProperCase},  Dr. House has a new program to help care for patients with diabetes in between appointments. The program offers weekly check-ins with a member of Dr. House's team--to hear how you are feeling, how your glucose readings are, and offer advice and support for your day to day care.  May we have Dr. House or a team member call you to discuss?  Reply 1 for Yes or 2 for No.
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Benefits

  • Patient Education
  • Care Gap Closure
  • Improve Staff Efficiency
  • Reduce Call volume

Reference Customers

  • Dayton Children's Hospital

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

Response Rate by Automation will only display the response rate for automations asking a patient to confirm their appointment. The report defaults to only SMS, but call and email can be added to the destination type filter to look at the overall response rate. ***This report is included in the Analytics Plus Package

Training Video:

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