Pre-Appointment COVID-19 Checklist

Remind patients of the COVID-19 checklist before arriving for their appointment.

Text Samples

Hello, {clientFirstNameProperCase}. We look forward to seeing you at Health Center, {eventDateAtTime}! It is located at {eventLocationAddress). Due to COVID-19 safety precautions, personal masks should be worn and visitor limitations may be in place. Find more info [LINK] . Please arrive at {eventArrivalTime15}, remain in your vehicle and text "arrived" at this number once you get here.
Hello {clientFirstNameProperCase}, we look forward to seeing you at your appointment on {eventDateAtTimeShort}, with Health Center at {eventLocationAddress}. RESPONSE REQUIRED: If you have any COVID-19 symptoms, have had close contact with anyone with COVID-19 within the last 14 days, or have traveled to any high-risk area (see: https://covid19.nj.gov/faqs) in the last 14 days, please call {eventLocationPhoneNumber}. Symptoms are cough, shortness of breath, difficulty breathing, headache, sore throat, new loss of taste or smell, muscle pain, chills, and/or fever of 100.4F or higher. Close contact means not wearing a face mask within 6 feet for greater than 10 minutes. If none of the risk factors above apply, please reply with exactly the word “CONFIRM” to confirm your appointment. {eventConfirmText}.

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Benefits

Better Patient Experience
Reducing COVID19 transmission
Automating a manual process

Reference Customers

Unity Point
Attune Health
Englewood Health
NYU Langone

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

Response Rate by Automation will only display the response rate for automations asking a patient to confirm their appointment. The report defaults to only SMS, but call and email can be added to the destination type filter to look at the overall response rate. ***This report is included in the Analytics Plus Package