Lab Test Results

Communicate nonsensitive lab (e.g. negative strep) results directly; include portal link.

Follow-Up
Automated Message
Lab Results
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Hi {clientFirstNameProperCase}, did you know you can now message your doctor, view lab results, and refill medications online? Click here to log into your portal: [LINK]
No items found.

Benefits

  • Patient Follow-up
  • Patient Satisfaction
  • Critical lab value

Reference Customers

  • Community Medical Centers

Flowcharts

View and download helpful workflow documentation related to this use case below.
Download Coming Soon

Reports

This dashboard shows the messages with links sent out via our Link Shortener and the patient’s interaction with the link (whether or not they have clicked). We show an over time look, total links sent vs. those clicked and then a granular, patient level table. ***This report is included in the Analytics Plus Package

Training Video:
Coming Soon

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Logistics
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Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

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