Jive

Instead of waiting in the on-hold queue on the phone, give patients the option to receive text messages for assistance instead.

Call Center Systems
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • On the phone: “If you would like to ask our staff a question via text, please press star.”
  • Text message sent to patient: "Hi, how can we help you? Please ask us any question here."
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Benefits

  • Reduce lost calls
  • Reduce call volume
  • Reduce on hold times
  • Increased patient satisfaction  
  • Increased staff efficiency

Reference Customers

  • Altura Centers for Health

Flowcharts

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Reports

Training Video:

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Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

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