Outpatient Surgery Prep

Send automated messages prior to a surgery or procedure to provide reminders and instructions.

Pre-Surgery Instructions

Pre-procedure

Text Samples

Thank you, {clientFirstNameProperCase}! Your surgery is confirmed. Remember to take your drops as instructed. Make sure you have had nothing to eat or drink after midnight before your surgery. You will need someone with you to drive after your surgery. Text or call me with any questions.
Your child’s surgery is in 14 days. Don’t give ibuprofen or aspirin from now until surgery. You can still give Tylenol if needed. More pre-op info here: [LINK]

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Benefits

Patient satisfaction
Nurse & MA efficiency
Avoid any unnecessary calls for FAQS
Reduce Cancellations

Reference Customers

Esse
POA
SCOSA
Reno Orthopaedic Clinic
Ortho NE

Flowcharts

View and download helpful workflow documentation related to this use case below.

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Reports

Response Rate by Automation will only display the response rate for automations asking a patient to confirm their appointment. The report defaults to only SMS, but call and email can be added to the destination type filter to look at the overall response rate. ***This report is included in the Analytics Plus Package