Coaching

Light triage for appropriate point of care.

Education
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Hi {clientFirstNameProperCase}, our nurse triage group will be reaching out shortly.  Thank you for your patience!
No items found.

Benefits

  • Patient Satisfaction

Reference Customers

Many clients use WELL for triage

Flowcharts

View and download helpful workflow documentation related to this use case below.

Reports

This report allows us to see what patients are texting in and use their words to trigger automations or staff to send manual messages to engage in patient care. ***This report is included in the Analytics Plus Package

Training Video:

Related Use Cases

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Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

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