Check-In/ eCheck-In

Automated reminder sent to the patient prior to the appointment to complete check in process via MyChart prior to appointment. ***NOTE: This feature is currently only available to Epic customers.

Check-In Process
eCheck-In
MyChart
Text Samples
Benefits
Reference Customers
ChatAssist AI
Reports

Text Samples

  • Hello {clientFirstNameProperCase}, thank you for confirming you appointment.  Start your check-in process early at {eventPreCheckInLink}.
  • Hello. This is {practiceName}. Please log in to myChart to begin your eCheck-in process for {clientFirstName} {clientLastName} on {eventDateAtTimeShort} with {eventProviderName}.
No items found.

Benefits

  • Drive myChart usage
  • Patient completes intake process prior to showing up to the office
  • Patient satisfaction
  • Office manager efficiency

Reference Customers

  • Cedars-Sinai
  • Houston Methodist
  • SCL Health

‍

Flowcharts

View and download helpful workflow documentation related to this use case below.
Download Coming Soon

Reports

This dashboard shows the messages with links sent out via our Link Shortener and the patient’s interaction with the link (whether or not they have clicked). We show an over time look, total links sent vs. those clicked and then a granular, patient level table. ***This report is included in the Analytics Plus Package

Training Video:

Related Use Cases

All Courses
New
Analytics Plus

Optimize Automated Message Workflows

There are many ways to determine what automated messages to configure, but add a data-driven solution with a custom-built report to determine growth areas.

New
Analytics Plus

Improve Campaign Response Rates

The Campaign Effectiveness Dashboard offers insights into campaign performance by reporting on response rates, appointments booked, and delivery rates.

Logistics
New

Appropriate Language Guidance

Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.

©2022 Artera. All Rights Reserved.