Call to Text Functionality

Give patients the option to move from the phone on hold queue to a text message through WELL.

Call center systems

Text Samples

On the phone: “If you would like to ask our staff a question via text, please press star.”

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Text message sent to patient: "Hi, how can we help you? Please ask us any question here."

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Benefits

Reduce lost calls
Reduce operator call time
Reduce on hold times
Improve patient satisfaction
Improve staff efficiency

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Reference Customers

Flowcharts

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Reports