Send patients a text message when a call is dropped or abandoned.
There are many ways to determine what automated messages to configure, but add a data-driven solution with a custom-built report to determine growth areas.
The Campaign Effectiveness Dashboard offers insights into campaign performance by reporting on response rates, appointments booked, and delivery rates.
Empowering patients to speak their mind with conversational messaging opens communication channels in care, but it may also open the door for them to use inappropriate language. When messages include profanity, or other inappropriate language, set-up an automation to either alert a supervisor using an internal mention to set expectations with patients, or push an automated response that reminds everyone to keep communication community-oriented.